AMFI Registered Mutual Fund Distributor and SIF Distributor (ARN: 263263)
We value your feedback and are committed to addressing your concerns fairly and promptly. If you have any suggestion, feedback or grievance relating to our services, you may follow the process below.
You may contact Investurtle Private Limited in person, by telephone, or in writing by email:
Investurtle Private LimitedWe encourage you to first share your concern with us so that we have an opportunity to understand the matter and resolve it appropriately.
If you are not satisfied with the response or resolution provided by our authorised representative, you may escalate the matter to:
Mr. Nilesh GandhiPlease include complete details of your grievance and any relevant supporting documents. We will review the matter and endeavour to resolve it at the earliest.
Investurtle Private Limited acts as a distributor of mutual fund schemes. Grievances relating to a particular scheme, folio or transaction – such as unit allotment, redemption, dividend or payout, statements of account, or updation of investor records – are handled by the Asset Management Company (AMC) and its Registrar and Transfer Agent (RTA).
If your grievance concerns any of the above, or if you are not satisfied with the resolution provided by Investurtle, you may take up the matter directly with the respective AMC through its Investor Relations Officer.
The contact details of the Investor Relations Officer of each AMC are available on the respective AMC’s website and in the Scheme Information Document. A list of AMCs is available on the website of the Association of Mutual Funds in India (AMFI): https://www.amfiindia.com/aboutamfi?tab=members
We will be happy to assist you in identifying the correct AMC contact and in following up on your grievance.
If you are not satisfied with the resolution provided by Investurtle or by the respective Asset Management Company, you may lodge a complaint with the Securities and Exchange Board of India (SEBI) through its SCORES (SEBI Complaint Redress System) platform.
Investors are required to first take up their grievance with the concerned entity before approaching SCORES. SCORES is an online platform that facilitates the redressal of grievances against SEBI-regulated entities.
SCORES Portal: https://scores.sebi.gov.in/
SCORES provides a two-level review mechanism for complaints where the investor is not satisfied with the resolution provided.
If you remain dissatisfied with the resolution of your grievance, you may also avail yourself of the Online Dispute Resolution (ODR) mechanism through the SMART ODR platform, in accordance with the applicable SEBI framework.
The ODR mechanism provides for online resolution of disputes through processes including conciliation and arbitration, as applicable.
SMART ODR Portal: https://smartodr.in/
Investor Login / Registration: https://smartodr.in/investor/login
The investor may register on the SMART ODR platform and initiate a dispute in accordance with the applicable process.